tuifac
Capture the uncapturable — TUIFACA, where every frame makes histor
Thank you for choosing our Redtiger products. We are fully aware that your trust is the greatest support for us. With an extremely professional attitude and considerate service, we will create a meticulous after-sales experience for you.
We not only focus on the quality and performance of the products but also pay close attention to your usage experience. When you need help, just contact our customer service staff. Whether through phone calls, emails or other channels, we can respond to your needs quickly and solve problems for you. We are committed to providing you with all-round and one-stop after-sales services, so that you can enjoy the convenience and fun brought by the products without worrying about after-sales issues.
Dash Cam FAQs
Find Your Answer
FAQ
01：What steps should I follow to set up the connection between the dash cam and my phone?
Download the "Vidure" app, turn on the dash cam's Wi-Fi, and connect your phone.Our Instruction Manual provides detailed instructions for each step.
02：Do l need to purchase a separate wired kit to use the parking monitor feature?
If you want to enable the 24-hour parking function, the Acc Hardwire Kit can solve this problem. Our dashcam does not come with the Acc Hardwire Kit.（ If you need it, please contact our after-sales department to get it.）
03：Do I need to buy a memory card separately? What is the maximum memory card capacity supported by this dashcam?
Our dashcam comes with a 32GB memory card as standard and supports up to 256GB memory cards.
04：Why do videos recorded by the interior camera sometimes turn black and white?
The interior camera has 4 infrared lights that automatically activate infrared mode in low-light or dark environments to ensure that the recorded black and white videos are clear and better capture details such as human faces.
05：What if the product accessories are missing or the product is incompatible?
Please don't worry. You can contact us directly and we will resend the accessories or replace the compatible product.
06：Where can l find help if l don't know how to install the dash cam?
Please don't worry! 0ur after-sales service team offers 24-hour support, and we also have tutorial videos to quide you throuah the installation
CUSTOMER SERVICE POLICY
Monday - Friday: 7*24H hing-priority Customer Service
Saturday-Sunday: 7*24H （Amazion Message）
Service Email: support@customerAfter-sales.com